Payment options available to players at Starcity
Our casino provides a range of payment methods so you can select the one that suits your preferred bank, digital wallet or cryptocurrency arrangement. Cards, e-wallets, bank transfers and Bitcoin every have distinct limits, settlement times and fee structures, which we set out clearly below.
Here at Starcity, we display the available ways to pay for your account before you choose one. The payment option selected may as well determine how promptly money are credited and how long a withdrawal requires to settle.
| Payment method | Example minimum deposit | Typical processing time | Fee |
|---|---|---|---|
| Debit and credit cards | 10 EUR | Instant to a few minutes | No standard deposit fee |
| E-wallets | 10 EUR | Instant to 15 minutes | No standard deposit fee |
| Bank wire transfer | 50 EUR | 1–3 business days | No standard deposit fee |
| Bitcoin | 0.0002 BTC | Instant to 30 minutes after network confirmation | Network fee may apply |
The times we set out are working estimates, not guarantees, as payment networks, banking cut-off times and verification requirements may affect the outcome. We do not impose an additional Starcity processing fee on the standard methods shown, but an external provider or blockchain network may charge its own fee.
How deposits and withdrawals move through our casino
A deposit typically starts once you select a payment method and confirm the amount within your account. The transaction is then sent to the appropriate provider, and your balance is credited once confirmation and the required checks are complete.
Withdrawals use a comparable controlled process, but funds are unlocked only when the request clears account, payment-detail and anti fraud checks. Sending funds back through the original payment method can shorten delays and enable us to confirm ownership more efficiently.
| Stage | Deposit | Withdrawal |
|---|---|---|
| Request | You choose a method and enter the amount. | You select an eligible destination and confirm the request. |
| Confirmation | We receive confirmation from the provider or network. | We confirm that the account and destination are eligible. |
| Checks | We apply any required account and transaction checks. | We review identity, source-of-funds and payment ownership details. |
| Completion | The balance is credited to your casino account. | The amount is sent to your chosen payment destination. |
Our casino tracks every stage so you can track a request's status without making a duplicate payment. If a provider reports a failed transaction, no completed deposit is credited, and a withdrawal may remain on hold while we resolve the reason for the review.
Minimum deposits and account funding
Minimum deposit amounts start at 10 EUR for cards and e-wallets, 50 EUR for bank account transfers and 0.0002 BTC for Bitcoin. These amounts describe our standard starting points; your account limits may differ according to the chosen method, payment region and verification status.
- Cards and e-wallets provide the quickest way to begin with a 10 EUR deposit.
- Bank transfers suit larger transfers and usually require at least 50 EUR.
- Bitcoin deposits must meet the 0.0002 BTC minimum and sufficient network confirmation.
We apply limits on deposits to protect your account and comply with related payment controls. A elevated deposit can as well trigger a review of the source of funds, so it is worth checking your account limits before transferring money.
Identity and account checks
Account checks allow us to verify that the person operating the account is its rightful owner and that the payment details belong to that person. Depending on the circumstances, we may ask for a government-issued verification document, proof of address or evidence showing the funding source.
We transfer out routine checks before releasing a withdrawal, even if the earlier deposit was approved. We may request extra information when transaction activity, account changes or payment ownership do not align, and the relevant transaction may be paused until the review is complete.
When checks may affect timing
Quick verification usually helps keep payment processing consistent. If documents or payment records are missing, the request can remain pending, so we recommend keeping clear photographs and readable transaction references available.
Handling withdrawals and settlement
Withdrawal timing depends on the selected method, the amount requested and whether any checks are still pick. Cards and e-wallets may complete inside the disclosed processing period, while bank payments can require 1–3 working days after approval, with weekends and banking holidays affecting the final settlement.
Bitcoin withdrawals are released after we complete our review and transfer the cryptocurrency to the destination address you supplied. Network congestion can lengthen the interval between our release and blockchain confirmation, so tracking the blockchain transaction is helpful if a carry appears pending.
We do not guarantee a fixed payout time if a required check is still pending. We send status updates when the request moves between review, approval and payment stages, letting you to see whether any action is required from your side.
Payment security and record keeping
Payment details is protected through restricted staff access and encrypted connections for all account and transaction processing. Records are retained so our payments team can match deposits, withdrawals and rejected transactions if a query requires investigation.
Your sign-in details remain individual from your financial information. Keep payment passwords, wallet credentials and identity documents private, and contact our casino customer support team if another person appears to have access to your account or a payment destination you did not authorise.
Payment support and troubleshooting
When a payment does not appear in our records, first check the confirmation sent by your bank, wallet or cryptocurrency provider. A transaction may remain in processing after the money leave your account, notably when using bank transfers or blockchain payments.
Our player customer support team can review a missing credit, a delayed withdrawal or a payment rejected by a provider. Provide the transaction reference, payment option, date, amount and relevant account information, but never include a complete password or secret recovery phrase.
- Provide the exact transaction reference shown by the payment provider.
- State whether the issue concerns a deposit, a withdrawal or a returned payment.
- Use a verified account channel so we can match the request to the correct transaction.
We handle payment queries through our casino support service to determine where the transaction stopped progressing. If a provider approves completion but your balance has not updated, we can generally trace the discrepancy through the matching records.
A practical note about our payment services
Deposits, withdrawals, verification checks and payment support work in tandem to maintain who fund in your account and access to your winnings. Select a method based on the amount, speed and fee that suit you, and use the same eligible payment source for payments in and payouts out whenever possible.
Starcity provides clear transaction stages, practical minimum amounts and direct support when a payment needs attention, helping you manage your casino balance with confidence.